What changed

The Conversations page now shows a cleaner, more organized list of recordings. All recordings appear in one place and are grouped by date, so it’s easier to scan recent activity and find what you need.

By default, the page starts with the last 7 days selected, which helps the list load faster and keeps the view focused on what’s most relevant. Each recording row is more compact and includes clearer context, including the linked client/entity name when available.

Where to find it

1. Go to Portal
2. Select Conversations